To be informed about campaigns, discounts, and special offers, you can subscribe to our newsletter by entering your email address in the "Get News From Us" section on our website.

To ensure the longevity of your products, a delicate wash at 30-40°C is recommended. The use of bleach and strong chemicals is not advised.

We produce fade-resistant fabrics using high-quality and certified dyes. However, to ensure the long-lasting preservation of your product's colors, it is important to avoid direct sunlight and wash according to the care instructions.

To ensure the longevity of our products, it is recommended to tumble dry at a low heat setting and on a delicate cycle. High heat can cause color fading and fabric stiffening. For best results, remove while slightly damp and hang to dry.

Our products have a minimal shrinkage rate due to high-quality cotton yarns and a controlled production process.

When your order is shipped, a tracking number will be sent to you. You can easily track your shipment using this number on the relevant shipping company's website.

Yes, if you wish to make changes to your order, you can contact us. Exchanges are possible for unused items.

Returns will not be accepted for damage caused by care procedures that do not comply with washing instructions, as this is considered user error.

If you experience a product-related issue, you can contact us via our WhatsApp hotline (0 532 113 08 00) with accompanying images. Your product will be subject to an inspection based on the information we receive.

The assessment obtained from the inspection will be shared with you via the channel through which you contacted us. If the problem is user-related, you will be informed accordingly; if a manufacturing defect is identified, the product will be replaced.

For orders placed with membership:
Log in to your account and go to the "My Orders" section. Click the "Return" button next to the order you wish to return to create your return request. During the request, you must specify the products you want to return, the reason for the return, and the address where you want your package to be picked up.

For orders placed without membership:
You must share your return or exchange request with us via our WhatsApp hotline (0 532 113 08 00).

Important Information:
Return and exchange processes sent without opening a request are not approved by the system, so refunds are put on hold. Return requests that have exceeded the legal period and have not been reported to us will be considered invalid.

After the returned products reach us with the specified shipping codes, payment will be transferred to your account via your bank within 10 business days.

Important Note: Bank processing times may vary. The time it takes for your refund to appear in your account may vary depending on your bank's procedures.

Cotton Box does not have its own physical store and currently operates online only. You can browse our products and place orders easily on our website 24/7. However, you can access our products through our authorized dealer stores all over Turkey. To find out about your nearest dealer, please contact us.

To become a Cotton Box dealer and offer our products in your store or sales channel, you can contact us. To get detailed information about the dealership application process and conditions, you can fill out the Dealer Application Form or contact us through our communication channels.

📍 Address: Hacıeyüplü, 3125. Sk. No:8, 20050 Merkezefendi/Denizli

📞 Phone: +90 532 113 08 00

☎️ Phone: +90 258 371 10 13

📧 Email: info@cottonbox.com.tr

📲 Instagram: @cottonboxtr